Location | Contact |
---|---|
Belgium | 02-2-0088-68 Monday – Friday, 9:00 a.m. – 5:30 p.m |
Denmark | 7012-6233 9:00 a.m. – 5:00 p.m., daily |
Germany | Reservations 06950-985-051 8:00 a.m. – 12:00 a.m., daily |
United Kingdom | Reservations 0845-607-0777 (United Polaris customers only.) Hours 8:00 a.m. – 10:00 p.m., daily |
Mongolia | 976-11-331390 Monday – Friday, 9:00 a.m. – 6:00 p.m. Saturday, Sunday and holidays, closed. |
Japan | (81) 3-6732-5011 (If you’re calling from Japan, dial 03-6732-5011.) Monday – Friday, 9:00 a.m. – 6:00 p.m. Saturday, Sunday and holidays, 9:00 a.m. – 5:00 p.m. |
Ticket Type | Non-Refundable | Basic Economy | Refundable | Award Ticket | Cancelling with redeposit | No-Show |
---|---|---|---|---|---|---|
Cancellation Fee | Free - Flight credit for future travel | Not permitted | Free – Full refund | Free | Free for all status levels | $125 for all status levels |
Cancellation Notice | Re-routing Options | Flight Compensation Entitlement |
---|---|---|
Two weeks to 7 days prior | Departure ≤ 2 hours before Arrival ≤ 4 hours after | No compensation entitlement |
Less than 7 days prior | Departure ≤ 1 hour before Arrival ≤ 2 hours after | No compensation entitlement |
Situation | Flight cancelled | Flight delayed by 3 or more hours | Involuntary denied boarding | Offered re-routing with arrival within 4 hours |
---|---|---|---|---|
Compensation Entitlement | €600 | €600 | €600 | €600 |
Maximum weight per bag | |
---|---|
United Economy /Premium Economy | 50 pounds(23 kilograms) |
United Business/United First/United Polaris/ business class | 70 pounds(32 kilograms) |
Maximum weight per bag | |
---|---|
Premier Silver/Premier Gold/Premier Platinum/Premier 1K | 70 pounds(32 kilograms) |
Star Alliance™ Gold | 70 pounds(32 kilograms)in Business/50 pounds(23 kilograms) in Economy |
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2 Comments
James martin
ReplyI booked the seat and cancelled after some time due to some emergency. I thought I will not get that much refund for my ticket but there customer care guided me and gave me almost 90% of my refund.
Elina Peterson
ReplyGreat customer service and guided me through whole process of upgradation from business to First class.